Helpline Volunteers Needed

OCD Action is looking for volunteers with personal experience of OCD either first hand or as a friend/family member of someone with the condition.

Volunteers will provide confidential and unbiased help, information and support to people affected by OCD who contact us through our helpline and email service. The service operates from our offices in Islington.

You can download a full Helpline Volunteer role description and complete the application form below.

Helpline Role Description

Helpline Application Form

In summary, you’ll:

Receive and respond to helpline calls and emails by:

Listening to and taking details of the callers concerns & queries
Providing relevant information
Identifying those callers who meet the criteria for on-going support and outlining the service available; passing the callers details onto the Director
Responding to voicemails left on the helpline and to emails sent
Keeping a record of all calls, voicemails, emails using the call recording forms
Participating in debriefing sessions and volunteer training days

We’re looking for people who can cover one 3 hour shift/week with additional occasional evening calls for a minimum of 6 months. You’ll receive more than 30 hours of initial training and on-going support.

Provisional training dates: Friday 16th, Friday 23rd May

OCD Action

OCD Action is the largest national charity focusing on Obsessive Compulsive Disorders. We provide support and information to anybody affected by OCD, work to raise awareness of the disorder amongst the public and frontline healthcare workers and strive to secure a better deal for people with OCD.

For an informal discussion about the role, please contact Collette Byrne on 020 7253 5272

Closing date: 12th May 2014