Email Support

Email Us

If you live in the UK, we can provide support and information to you via e-mail. You can e-mail us at support@ocdaction.org.uk

Or if you prefer, use the form below.

What do we deal with?

We offer support to anyone affected by Obsessive Compulsive Disorder. There are many misconceptions about OCD and sometimes people may not feel comfortable discussing these issues with friends or family members and, rather than speaking to a volunteer on our Helpline, find it easier to send an e-mail.

Who will answer my email?

Our trained volunteers, most of whom have personal experience of OCD, will respond to your e-mail.

How long will it take for my email to be answered?

We aim to respond to all e-mails in 5 working days, but please be aware this service is operated by volunteers and sometimes there can be a slight delay. On submitting your email, you will receive an auto-response to let you know that we have received your message. Please do not respond to the auto-response.

What do I do if I am in crisis?

If you need to talk to somebody, you may want to contact our Helpline on 0845 390 6232. The Helpline is open from 9.30am until 5.00pm Monday to Friday depending on the availability of volunteers. You can also request that one of our volunteers calls you back in the evening. Please leave a message with your details if you can't get through straight away and we will call you back.

For support outside these hours, the Samaritans, www.samaritans.org.uk, provides confidential emotional support to those experiencing feelings of distress or despair. They can be contacted by phone 24 hours a day on 116 123

Is the service confidential?

Yes, the service is completely confidential in the vast majority of cases and will not be shared with anyone outside OCD Action. In extreme circumstances, where there is a real and present threat of harm to an e-mailer or another individual/s, we will break confidentiality. This is the same policy as on our Helpline which has been operating for over 10 years – and to date, we have never needed to break confidentiality.

Read our full confidentiality policy: Full Confidentiality Policy

What about email security?

The security risks associated with sending emails, e.g. unauthorised people intercepting your message, are minimal.

We can see your email address, but this is not used for any other purpose other than to respond to you. If you wish to remain completely anonymous, we suggest creating a generic email address through www.hotmail.com or www.yahoo.co.uk, for example.

We cannot be responsible for confidentiality at your end. If you share a PC, it may be possible for other people to be able to see emails you have sent or sites you have visited on the Internet, as your browser maintains a record of these. If this is a concern for you, it should be possible for you to cover your tracks by deleting all temporary Internet files from your hard drive and deleting all links in your history folder.

To protect against viruses and SPAM we ask that you do not include attachments with your email. If we suspect your email contains these, we may delete it without opening it to prevent any damage to our computer system.

Will you call me if I provide you with my details?

Please be aware that we will not contact a third party on your behalf. If you want to speak to us over the phone then please call. We can call you back if you are worried about the cost.

What about Data Protection?

Our e-mail support service is subject to the Data Protection Act 1998.